TransGlobe Life Insurance Selects eBaoTech LifeSystem Suite to Transform its Policy Administration System
June 3, 2014 – TransGlobe Life Insurance (TGL), following on an increase in the number of policyholders to over 4.6 million since the merger with Kuo Hua Life Insurance in 2013, celebrates its 20th anniversary this year. The insurer has selected eBaoTech® LifeSystem Suite to enhance its core policy management business and improve the quality of services offered to policyholders. TGL plans to deploy the eBaoTech LifeSystem Suite to replace its existing policy administration system to improve its operational efficiency. TGL chairman James Liu, general manager Zhang Yonggu, director Lin Wenhui as well as eBaoTech chairman and president Woody Mo and senior executives of IBM, system integrator of the project, attended the “TGL System Transformation Project Kickoff Meeting” held in Taipei in mid-May to commence the project. With the system transformation project, TGL will integrate and optimize its business processes, be able to respond to the changing business needs through the provision of the highly stable core system, provide comprehensive sales support and services for policyholders, and offer customer-centric services.
The TGL System Transformation Project, expected to be operational in 2017, will depoly eBaoTech LifeSystem Suite and a couple service and administrative support systems. In addition, the project will also improve TGL’s overall operational performance, including upgrading the standardized business processes, accelerating the time to market, integrating its sales channels, providing a full range of sales support and services for policyholders as well as enhancing operational efficiency and reducing long-term operating costs. In terms of policyholder services, the project will help TGL significantly accelerate the underwriting and claims processes and provide TGL with a 360-degree view of its policyholder base, allowing for a deeper understanding of its policyholders and their demands in a move to provide them with better services.
TGL chairman James Liu said: “This system transformation will benefit the company in four perspectives: improved operational efficiency, reduced operating costs, updated service quality and future competitiveness. During the 36-month long project, the company plans to pay special attention to asset security, transferring policyholder data into the new system seamlessly and confidentially while taking all necessary precautions when managing policyholder assets.” TransGlobe general manager Zhang Yonggu said: “TransGlobe attaches utmost importance to this system transformation project. The kick-off meeting represents a new beginning. TransGlobe will invest all its efforts in meeting the formal “production roll-out” target three years hence, and in establishing a standardized business process which can significantly strengthen management efficiency.” eBaoTech chairman and president Woody Mo added: “It’s a great honor that the eBaoTech LifeSystem Suite is selected by TGL for its business transformation and we fully expect to be able to help TGL gain a competitive advantage in Taiwan’s evolving insurance industry. We look forward to closely collaborating with TGL and IBM to ensure the smooth progress of the project and a timely launch of the project with no sacrifice in quality.”
About TransGlobe Life Insurance (TGL)
Formerly known as AEGON Taiwan, TransGlobe Life (TGL), with 20 years solid and dedicated experience in the Taiwan market based on the four tenets of “Respect, Integrity, Professionalism and Innovation”, provides professional insurance and retirement planning services. Our mission is to provide services that enable every family to have peace of mind, security and to feel properly taken care of. Our vision is to continually endeavor to be an industry role model in Taiwan in terms of professionalism, and a leading brand specialized in the field of retirement planning. TGL celebrates this 20th anniversary milestone with its policyholders as it continues to fulfill its commitments. TGL company website: http://www.transglobe.com.tw/transglobe-web/static/EnglishAboutTw.html.
With more than 100 installations in 32 countries at life and property & casualty carriers from AIG to Zhong An, eBaoTech leads the industry in global deployments, enabling “switch on” approaches that speed time-to-market from years to months and empowers business transformation through rapid replacement of legacy systems. Headquartered in Shanghai, eBaoTech has 1,000 employees and a worldwide partner network. www.ebaotech.com.
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